EBOUTIQUE

SHIPPING

Rachel Gilbert Eboutique delivers Australia wide only. Please check our website for international online representatives.

Customers are charged a flat rate of $15 per order.


Delivery Times

Orders are dispatched within the next business day of payment being received.

 

Delivery Times During the Christmas Period

We will endeavor to dispatch your order and respond to your queries as quickly as possible, however please allow for slight delays over the busy Christmas period.

We apologies for any inconvenience caused.


Shipping Within Australia

Shipping within Australia will be sent via FastWay Couriers, Express post or Toll Fashion. Delivery to Metropolitan areas and will usually arrive 2-3 days from purchase. For all regional areas, please allow delivery between 5-7 working days.


Currency

Please note that all products listed are in Australian dollar currency and include GST


Order Information

For all online customer service and product enquiries, please email us on eboutique@rachelgilbert.com, emails will be responded to from 10.00 am to 5.00pm Monday to Friday (AEST).

If for any reason your items purchased are sold out, we will notify you by email as soon as possible and you will receive an immediate refund.

 

RETURNS

If you would like to return or exchange your EBoutique Purchase for any reason, please follow the returns procedure below.

Returns or exchanges are accepted on goods within 7 days from the date of receiving your order. Items not received within the period will not be accepted. Items must be in original condition.

Please see a list of requirements before Rachel Gilbert can accept a return garment back:

  • All Tags must remain in place and secured Garments including the `returns tag`
  • If the returns tag is not secured on the garment the return will not be accepted
  • Garment must not have been worn or altered
  • Garment must not have been dry cleaned, spot cleaned, washed or dried
  • All returns must be accompanied by a returns form
  • All returns must be accompanied by a returns authorisation number
  • All returns must be accompanied by a receipt.
  • Please email us at eboutique@rachelgilbert.com to obtain a Return Authorisation Number (RA Number). You must notify us of the reason for the return and if you require an exchange or refund.
  • PLEASE NOTE: Return Authorization Numbers cannot be obtained over the phone, so please ensure you email only.

All deliveries come with a Online Store Returns Form. This must be completed and sent to us with your return.

We can only exchange items for a different size in the same style and colour, subject to availability. When the new size requested is not available, we will issue a credit note. When requesting a RA Number, please specify the size you require. If you wish to exchange for a different style, we would recommend returning your purchase for a refund.

 

Returning the Product

(Please ensure you enclose the below)

  •     The Product
  •     The receipt which was received on purchase
  •     The Return Authorization number
  •     The completed online shop authorization form

Send Your returns to:

Rachel Gilbert
3a, 32 Ralph Street
Alexandria NSW 2015
Australia

Returns must only be sent to the above address in order to be processed. Goods will only be received with a valid Online Store Returns Form and RA number.

Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or refund on the cost at purchase (excluding original shipping cost) directly to the credit card used for the purchase, depending on the option requested by you. You will receive email notification of this.

Important Information:

We DO NOT refund initial shipping charges for goods returned (other than for faulty items). Items we exchange for you will be re-sent at your cost. Your own return postage costs are not refundable.

We recommend that all items are tried on by you on receipt to ensure that you are able, if required, to exchange or return them to us within the required 7 day period from purchase.

Gifts Vouchers: Gift vouchers may not be returned and are valid for 1 year only from the date of issue.



 

 

© All content copyright Rachel Gilbert PTY LTD 2013

 

 

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