Rachel Gilbert Eboutique delivers Australia wide only. Please
check our website for international online
Customers are charged a flat rate of $15 per order.
Orders are dispatched within the next business day of payment
Delivery Times During the Christmas Period
We will endeavor to dispatch your order and respond to your
queries as quickly as possible, however please allow for slight
delays over the busy Christmas period.
We apologies for any inconvenience caused.
Shipping Within Australia
Shipping within Australia will be sent via FastWay Couriers,
Express post or Toll Fashion. Delivery to Metropolitan areas and
will usually arrive 2-3 days from purchase. For all regional areas,
please allow delivery between
5-7 working days.
Please note that all products listed are in Australian dollar
currency and include GST
For all online customer service and product enquiries, please
email us on firstname.lastname@example.org,
emails will be responded to from 10.00 am to 5.00pm Monday to
If for any reason your items purchased are sold out, we will
notify you by email as soon as possible and you will receive an
If you would like to return or exchange your EBoutique Purchase
for any reason, please follow the returns procedure below.
Returns or exchanges are accepted on goods within 7 days from
the date of receiving your order. Items not received within the
period will not be accepted. Items must be in original
Please see a list of requirements before Rachel Gilbert can
accept a return garment back:
- All Tags must remain in place and secured Garments including
the `returns tag`
- If the returns tag is not secured on the garment the return
will not be accepted
- Garment must not have been worn or altered
- Garment must not have been dry cleaned, spot cleaned, washed or
- All returns must be accompanied by a returns form
- All returns must be accompanied by a returns authorisation
- All returns must be accompanied by a receipt.
- Please email us at email@example.com to
obtain a Return Authorisation Number (RA Number). You must notify
us of the reason for the return and if you require an exchange or
- PLEASE NOTE: Return Authorization Numbers
cannot be obtained over the phone, so please ensure you email
All deliveries come with a Online Store Returns Form. This must
be completed and sent to us with your return.
We can only exchange items for a different size in the same
style and colour, subject to availability. When the new size
requested is not available, we will issue a credit note. When
requesting a RA Number, please specify the size you require. If you
wish to exchange for a different style, we would recommend
returning your purchase for a refund.
Returning the Product
(Please ensure you enclose the below)
- The Product
- The receipt which was received on
- The Return Authorization number
- The completed online shop authorization
Send Your returns to:
3a, 32 Ralph Street
Alexandria NSW 2015
Returns must only be sent to the above address in order to be
processed. Goods will only be received with a valid Online Store
Returns Form and RA number.
Once the items have been received they will undergo a quality
review and once cleared, you will either receive your new items
(for exchanges), or refund on the cost at purchase (excluding
original shipping cost) directly to the credit card used for the
purchase, depending on the option requested by you. You will
receive email notification of this.
We DO NOT refund initial shipping charges for goods returned
(other than for faulty items). Items we exchange for you will be
re-sent at your cost. Your own return postage costs are not
We recommend that all items are tried on by you on receipt to
ensure that you are able, if required, to exchange or return them
to us within the required 7 day period from purchase.
Gifts Vouchers: Gift vouchers may not be returned and are valid
for 1 year only from the date of issue.
© All content copyright Rachel Gilbert PTY LTD 2013