REFUNDS & RETURN POLICY
Rachel Gilbert accepts returns on all full price items within 7 days of receiving your order. Items returned outside of this period will not be accepted.
All refunds are processed onto the original payment method minus the shipping charges for the goods returned unless the product/s are deemed faulty.
Upon returning your items, please ensure they meet the below criteria
- Items must be in new, unworn and perfect condition with the original tags attached. Garments returned damaged or marked will not be accepted.
- items are returned in their original packaging
To begin your return, please lodge a request here
Please fill out the returns and exchanges form and send back to our head office for assessment:
RACHEL GILBERT - ADS
Cnr Chapel & Shepard Street
Please note we do not cover the costs to send the items back to us. We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns.
Please note, upon the delivery of your order please allow up to 10 business days for processing. You will receive an email confirmation once your return has been processed. Once processed, please allow 3 - 4 business days for your refund to reappear in your account due to variable processing between bank accounts.
All sale items purchased from the Rachel Gilbert eBoutique are final sale and are not eligible for return. We do not offer refunds, credits notes, or exchanges on any sale item purchased online unless deemed faulty. Please note, any sale item returned without authorisation will be sent back at an additional charge.
Full price items are eligible for a credit note return or exchange only. Full price items must be returned to the store of purchase within 7 days of purchasing.
For health and safety precautions, we do not accept refunds on any earrings.
Please note that all products listed are in Australian dollars and include GST.
Gift vouchers may not be returned and are valid for 1 year only from the date of issue.
Rachel Gilbert Pty Ltd reserves the right to cancel orders and refund customers orders due to pricing errors (or for any reason). You will be advised prior to cancellation.