REFUNDS & RETURN POLICY
PLEASE NOTE OUR IN-STORE RETURNS POLICY DIFFERS FROM THE BELOW. Please enquire within the boutique for details.
UPDATE (as per 28 Jun 2021):
Due to the most recent NSW health announcements, the Rachel Gilbert Strand and Paddington boutiques will be closed until further notice.
Our online store accepts refunds and exchanges when a Returns Authorisation (RA) number is granted and the garment is returned within 7 days of receiving your order. Note, items returned outside this period will not be accepted.
Refunds are reversed onto the original form of payment i.e., PayPal account or credit card used. We DO NOT refund initial shipping charges for goods returned, unless a product is deemed faulty.
Returns must meet the following criteria:
- Items are in their original condition, unworn and free of any stains
- Items must be sent back in their original packaging with all tags still attached
- Items must be sent back within 7 days of delivery of the order
Full Price Items
All full price items are eligible for refunds and exchanges provided the garment is unworn and all tags are still attached.
We do not offer refunds, exchanges or credit notes on items reduced by 50% or more.
All full price items are eligible for credit notes and exchanges provided the garment is unworn and all tags are still attached.
We do not offer exchanges or credit notes on items reduced by 50% or more.
Please note our online and in store policy are different.
For health and safety precautions, we do not accept refunds on any earrings.
1. To start your returns process, please click here
2. Post your return parcel:
Please fill out the returns and exchanges form and send back to our head office for assessment:
3A, 32 RALPH STREET
Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or refund (excluding original shipping cost) directly to the original method of payment used for the purchase.
Please note that all products listed are in Australian dollars and include GST.
Gift vouchers may not be returned and are valid for 1 year only from the date of issue.
WELCOME TERMS & CONDITIONS
Enjoy 10% Off your next full price purchase. Excludes Bridal, Pre-order, Jewellery & Giftcards. Your unique code is valid for one use only and cannot be applied retrospectively to previous orders and cannot be used in conjunction with any other offer. Code expires 14 days after creation. All purchases are subject to our full terms and conditions.
Rachel Gilbert Pty Ltd reserves the right to cancel orders and refund customers orders due to pricing errors (or for any reason). You will be advised prior to cancellation.