Our online store accepts refunds and exchanges when a Returns Authorisation (RA) number is granted and the garment is returned within 7 days of receiving your order. Note, items returned outside this period will not be accepted.

Refunds are reversed onto the original form of payment i.e., PayPal account or credit card used. We DO NOT refund initial shipping charges for goods returned, unless a product is deemed faulty. 

Returns must meet the following criteria:

  • Items are in their original condition, unworn and free of any stains
  • Items must be sent back in their original packaging with all tags still attached
  • Items must be sent back within 7 days of delivery of the order


Full Price Items

All full price items are eligible for refunds and exchanges provided the garment is unworn and all tags are still attached.


Sale Items

We do not offer refunds, exchanges or credit notes on items reduced by 50% or more.



For health and safety precautions, we do not accept refunds on any earrings.


Refund Process

Please note we do not cover the costs to send the items back to us. We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns.

  1. Request a RA number

For all RA requests, please email our Customer Care team at

  1. Post your return parcel

Please fill out the returns and exchanges form and send back to our head office for assessment:




Please note that all products listed are in Australian dollars and include GST.


Promotional Terms

Enjoy 10% Off your next full price purchase. Excludes Bridal, Pre-order, Jewellery & Giftcards. Your unique code is valid for one use only and cannot be applied retrospectively to previous orders and cannot be used in conjunction with any other offer. Code expires 14 days after creation. All purchases are subject to our full terms and conditions. Please see our full terms and conditions for further details.



Rachel Gilbert Pty Ltd reserves the right to cancel orders and refund customers’ orders due to pricing errors (or for any reason). You will be advised prior to cancellation.