Please allow 1-3 business days for your order to be processed. Please be aware that online orders are not processed over the weekends or public holidays. The below transit times are an approximate guide once the order has been processed and dispatched from our warehouse in Sydney, Australia. Please note that we do not ship to PO boxes or parcel lockers.
* Please note: The shipping time frame begins when the parcel is collected by Australia Post.
If the processing of your order is delayed for any reason, you will be notified by email.
Once your order has been processed, you will be sent an email with your tracking information.
During Sale and peak periods please allow up to 3-5 business days for your order to be processed due to high volume orders and potential shipping delays during the holiday period.
|Delivery Options||Delivery Information||Cost|
Metropolitan Areas- 2-5 business days
Regional Areas- 5-7 business days
|All standard orders are shipped using Australia Post eParcel.
$10.00 under $500
FREE over $500
|All express orders are shipped using Australia Post Express.
|$15.00 for all orders|
When placing an order for any bridal gown, please allow an additional 7 business days processing window.
For any order enquiries, please email our Customer Care team at email@example.com
Alternatively, you can reach us on (02) 8338 0192 between the hours of 9am - 4pm AEST, Monday - Friday.
Visit our returns page HERE for further information on returning your order.
CHRISTMAS DELIVERY CUT OFF
- Standard Post: Friday 16 December*
- Express Post: Wednesday 21 December*
Australia Post Standard Cut off
NSW cut off - 19th December
ACT cut off - 16th December
VIC cut off - 16th December
QLD cut off- 16th December
SA cut off - 16th December
WA cut off - 15th December
TAS cut off - 16th December
NT - 9th December
Australia Post Express Cut Off
NSW cut off - 21st December
ACT cut off - 21st December
VIC cut off - 21st December
QLD cut off - 21st December
SA cut off - 21st December
WA cut off - 20th December
TAS cut off - 21st December
NT cut off - 16th December
NYE DELIVERY CUT OFF
Australia Post Express Cut Off
WA - 16th December
QLD - 23rd December
TAS - 23rd December
NT - 23rd December
SA - 23rd December
NSW/ACT - 27th December
VIC - 27th December
Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If for any reason a sold out item is purchased, we will notify you by email as soon as possible and offer a suitable replacement or a full refund.
We ship Internationally. For all orders outside of Australia & New Zealand, please visit our international site rachelgilbert.us.
We reserve the right to place a temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identity before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.