Shipping

Standard & Express Shipping

Please be aware that online orders are not processed over the weekends or public holidays. The below transit times are an approximate guide once the order has been processed and dispatched from our warehouse in Sydney, Australia. Please note that we do not ship to PO boxes or parcel lockers.

Please note delivery estimates do not include order processing times. We recommend to allow 1 - 2 business day for orders to be processed for dispatch from our warehouse. During Sale and peak periods please allow up to 3-5 business days for your order to be processed due to high volume orders and potential shipping delays during the holiday period.

Once your order has been processed, you will be sent an email with your tracking information.

Same Day Delivery

Same day and 3-hour delivery is available for customers located in the Sydney and Melbourne metro area, with delivery starting at $15. If your postcode is eligible, the same day option will appear at checkout with a delivery price based on your location and is available for orders placed before 11am AEST each business day, excluding public holidays. For orders placed after 11am, your delivery will be scheduled for delivery the next day. 

Please be available to receive your package, as deliveries cannot be left unattended. Same day delivery is powered by our partner, Rendr. Orders cannot be cancelled once placed. If your delivery is delayed outside operating hours, contact Rendr customer support at support@rendr.delivery or 1300 697 363.

International Shipping

We ship Internationally. For all orders outside of Australia & New Zealand, please visit our international site rachelgilbert.us.

Bridal Orders

When placing an order for any bridal gown, please allow an additional 7 business days processing window.

Customer Care

For any order enquiries, please email our Customer Care team at enquiries@rachelgilbert.com

Alternatively, you can reach us on (02) 8338 0192 between the hours of 9am - 4pm AEST, Monday - Friday.

Returns Policy

Visit our returns page HERE for further information on returning your order.

Stock Levels

Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If for any reason a sold out item is purchased, we will notify you by email as soon as possible and offer a suitable replacement or a full refund.

Fraudulent Orders

We reserve the right to place a temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identity before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.