Shipping
At Rachel Gilbert, we are committed to ensuring you are satisfied with your purchase. We offer a range of shipping options on all orders placed via our eboutique, subject to the conditions outlined below. For any questions about your delivery, contact our Customer Care team.
Standard Shipping
FREE for all AU orders
Australia Post Standard
3-7 business days
Express Shipping
$20 for all AU orders
Australia Post Express
1-3 business days
Same Day Delivery (Sydney & Melbourne Metro Only)
Available for orders placed before 11am AEST, Monday to Friday.
3 Hour Delivery (Sydney & Melbourne Metro Only)
Available for orders placed before 2pm AEST, Monday to Friday.
New Zealand
FREE
DHL Express
3-5 business days
International Warehouse
Orders shipped from our international warehouse are delivered duty paid.
More Information
Transit Times
Please be aware that online orders are not processed over the weekends or public holidays. The below transit times are an approximate guide once the order has been processed and dispatched from our warehouse in Sydney, Australia. Please note that we do not ship to PO boxes or parcel lockers.
Please note delivery estimates do not include order processing times. We recommend to allow 1 - 2 business days for orders to be processed for dispatch from our warehouse. During Sale and peak periods please allow up to 3-5 business days for your order to be processed due to a high volume of orders.
Once your order has been processed, you will be sent an email with your tracking information.
Same Day Delivery
Same Day and 3-Hour Delivery is available to eligible customers across Sydney and Melbourne metro areas, with delivery starting from $15.
If your postcode is eligible, available delivery options will appear at checkout, with pricing calculated based on your location.
Orders placed before 11am AEST on business days are eligible for delivery that day. Orders placed after 11am will be scheduled for the following business day. Same Day and 3-Hour Delivery is not available on public holidays.
Please be available to receive your package, as deliveries cannot be left unattended. Same day delivery is powered by our partner, Rendr. Orders cannot be cancelled once placed. If your delivery is delayed outside operating hours, contact Rendr customer support at support@rendr.delivery or 1300 697 363.
International Shipping
We ship Internationally. For all orders outside of Australia & New Zealand, please visit our international site rachelgilbert.us.
Cancellations & Order Changes
Cancellations by Customer
Customers cannot cancel standard Orders once confirmed, except as required under Australian Consumer Law.
Cancellations by RACHEL GILBERT
We may cancel Orders for unavailability, pricing errors, suspected fraud, or breaches of our Terms & Conditions. Refunds will be issued where applicable.
Fraudulent Orders
We reserve the right to place a temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of your order and may request you to either provide further proof of identity before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.
Stock Levels
Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If for any reason a sold out item is purchased, we will notify you by email as soon as possible and offer a suitable replacement or a full refund.
Bridal Orders
When placing an order for any bridal gown, please allow an additional 7 business days processing window.
Customer Care
For any order enquiries, please email our Customer Care team at enquiries@rachelgilbert.com
Alternatively, you can reach us on (02) 8338 0192 between the hours of 9am - 4pm AEST, Monday - Friday.
Returns Policy
Visit our returns page HERE for further information on returning your order.