Shipping & Returns

Shipping

The Rachel Gilbert eBoutique delivers nationwide for a flat rate of $15.00 and offers complimentary shipping on all orders over $500

Delivery Times

Due to COVID-19 there will be delays with shipping. Please contact our customer support team at eboutique@rachelgilbert.com for further details.

All orders are dispatched within 1-3 business days from the date you place your order.

Standard delivery to Metropolitan areas will usually arrive 2-5 days from the date of dispatch. For all regional areas, please allow an extra 3-4 days for delivery. 

Note, delivery delays may occur during high volume and peak periods. During these times, please allow an additional 3 business days for your order to be delivered. 

In the event that your order is affected by delay, Customer Care will contact you.

Please be advised that our stock quantities are not updated in real time and as such,  items may be sold out at the time of purchase. If for any reason a sold out item is purchased, we will notify you by email as soon as possible and offer a suitable replacement or a full refund.

Returns

Our online store accepts refunds and exchanges on all full-priced purchases when a Returns Authorisation (RA) number is granted and the garment is returned within 7 days of receiving your order. Note, items returned outside this period will not be accepted.

All garments must be returned in original condition and must be unworn, unaltered or unwashed with all tags attached. Any garments that have been worn, damaged and/or soiled, altered or washed will not be accepted.

We can only exchange items for a different size in the same style and colour, subject to availability. If the requested size is not available, you will be offered a refund, pending eligibility. When requesting an RA Number, please specify the size you require. If you wish to exchange for a different style, please return your purchase for a refund and place an order for the new style.

Note, we do not offer refunds, exchanges or credit notes on items reduced by 45% or more.

ONLINE WAREHOUSE SALE T&C's - No exchanges or refunds on online warehouse sale purchases. All sales are final. Please allow additional processing and dispatch lead time. Once your order is shipped you will receive tracking through Shippit.

We only accept refunds on faulty items.

For all RA requests, please email our Customer Care team at eboutique@rachelgilbert.com

All purchases made in store must adhere to our in store returns policy. For further information, please contact your preferred store.

Returning the Product

Please include the garment along with the completed Returns Form to our Head Office for assessment:

RACHEL GILBERT
3A, 32 RALPH STREET
ALEXANDRIA NSW
2015 AUSTRALIA

We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns.

Once your return is received by Customer Care, the item(s) will be checked to ensure your return complies with our returns policy and a return outcome will be determined. In the scenario that the return is successful, your order will be refunded or exchanged depending on the terms of original sale. In the event that your return is unsuccessful, Customer Care will contact you.

Note, Refunds are reversed onto the original form of payment i.e. PayPal account or credit card used. 

We DO NOT refund initial shipping charges for goods returned, unless a product is deemed faulty. 

Currency

Please note that all products listed are in Australian dollars and include GST.