Shipping

SHIPPING

The Rachel Gilbert eBoutique delivers nationwide via Australia Post for a flat rate of $15.00 and offers complimentary shipping on all orders over $500

Please allow 1-3 business days for your order to be processed. The below transit times are an approximate guide once the order has been processed and dispatched from our warehouse in Sydney, Australia. Please note that we do not ship to PO boxes or parcel lockers.

During Sale and peak periods please allow up to 3-5 business days for your order to be processed due to high volume orders and potential shipping delays during holiday periods.

Please be aware that online orders are not processed over the weekends or public holidays.

If the processing of your order is delayed for any reason, you will be notified by email. 


Once your order has been processed, you will be sent an email with your tracking information.

For further details, please email us at enquiries@rachelgilbert.com

 

BRIDAL

When placing an order for any bridal gown, please allow an additional 7 business days processing window.

 

 

STOCK LEVELS

Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If for any reason a sold out item is purchased, we will notify you by email as soon as possible and offered a suitable replacement or a full refund. 

 

 

CUSTOMER SERVICE

For all online customer service and product enquiries, please contact us via email enquiries@rachelgilbert.com emails will be responded to from 9am to 4.30pm Monday to Friday (AEST).

 

FRAUDULENT ORDERS

We reserve the right to place temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identify before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.