Shipping

SHIPPING

Please allow 1-3 business days for your order to be processed. Please be aware that online orders are not processed over the weekends or public holidays. The below transit times are an approximate guide once the order has been processed and dispatched from our warehouse in Sydney, Australia. Please note that we do not ship to PO boxes or parcel lockers.

* Please note: The shipping time frame begins when the parcel is collected by Australia Post.

If the processing of your order is delayed for any reason, you will be notified by email.

Once your order has been processed, you will be sent an email with your tracking information.

During Sale and peak periods please allow up to 3-5 business days for your order to be processed due to high volume orders and potential shipping delays during the holiday period.

Delivery Options  Delivery Information Cost

Standard

Metropolitan Areas- 2-5 business days

Regional Areas- 5-7 business days 

 All standard orders are shipped using Australia Post eParcel.

     

    $10.00 under $500

    FREE over $500

    Express

    (1-3 days)

    Nationwide    		 All express orders are shipped using Australia Post Express.

       

      		 $15.00 for all orders

       

      BRIDAL ORDERS

      When placing an order for any bridal gown, please allow an additional 7 business days processing window.

      CUSTOMER CARE

      For any order enquiries, please email our Customer Care team at enquries@rachelgilbert.com

      Alternatively, you can reach us on (02) 8338 0192 between the hours of 9am - 4pm AEST, Monday - Friday.

      RETURNS POLICY

      Visit our returns page HERE for further information on returning your order.

      CHRISTMAS DELIVERY CUT OFF

      • Standard Post: Friday 16 December*
      • Express Post: Wednesday 21 December*

      Australia Post Standard Cut off

      NSW cut off - 19th December

      ACT cut off - 16th December

      VIC cut off - 16th December

      QLD cut off- 16th December

      SA cut off - 16th December

      WA cut off - 15th December

      TAS cut off - 16th December

      NT - 9th December

      Australia Post Express Cut Off

      NSW cut off - 21st December

      ACT cut off - 21st December

      VIC cut off - 21st December

      QLD cut off - 21st December

      SA cut off - 21st December

      WA cut off - 20th December

      TAS cut off - 21st December

      NT cut off - 16th December

       

      NYE DELIVERY CUT OFF

      Australia Post Express Cut Off

      WA - 16th December

      QLD - 23rd December

      TAS - 23rd December

      NT - 23rd December

      SA - 23rd December

      NSW/ACT - 27th December

      VIC - 27th December

       

      STOCK LEVELS

      Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If for any reason a sold out item is purchased, we will notify you by email as soon as possible and offer a suitable replacement or a full refund.

      INTERNATIONAL SHIPPING

      We ship Internationally. For all orders outside of Australia & New Zealand, please visit our international site rachelgilbert.us.

      FRAUDULENT ORDERS

      We reserve the right to place a temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identity before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.