SHIPPING

The Rachel Gilbert eBoutique delivers nationwide via Australia Post for a flat rate of $15.00 and offers complimentary shipping on all orders over $500

Please allow 1-3 days for your order to be processed. The below transit times are an approximate guide once the order has been processed and dispatched from our warehouse in Sydney, Australia. Please note that we do not ship to PO boxes or parcel lockers.

During Sale and peak periods please allow up to 3-5 working days for your order to be processed due to high volume orders and potential shipping delays during holiday periods.

Please be aware that online orders are not processed over the weekends or public holidays.

If the processing of your order is delayed for any reason, you will be notified by email. 


Once your order has been processed, you will be sent an email with your tracking information.

For further details, please email us at eboutique@rachelgilbert.com

  

DELIVERY TIMES

Due to COVID-19 there may be delays with shipping. Please contact our customer support team at eboutique@rachelgilbert.com for further details.

Metropolitan Areas - 2-5 days transit time.

Regional Areas - 5-7 days transit time.

 

 

STOCK LEVELS

Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If for any reason a sold out item is purchased, we will notify you by email as soon as possible and offered a suitable replacement or a full refund. 

 

INTERNATIONAL SHIPPING

We ship Internationally. For all orders outside of Australia & New Zealand, please visit our international site rachelgilbert.us.

 

CUSTOMER SERVICE

For all online customer service and product enquiries, please contact us via email eboutique@rachelgilbert.com emails will be responded to from 10.00 am to 5.00pm Monday to Friday (AEST).

 

FRAUDULENT ORDERS

We reserve the right to place temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identify before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.

 

STOCKISTS

Please check our stockists page for additional stockists.

 

REFUNDS & RETURN POLICY

Please visit our returns page.