Delivery times

Metropolitan Areas- 2-5 business days transit time.

Regional Areas- 5-7 business days transit time,

* Please note: The shipping time frame begins when the parcel is collected by Australia Post.

Please allow 1-3 business days for your order to be processed. The above transit times are an approximate guide once the order has been processed and dispatched from our warehouse in Sydney, Australia. Please note that we do not ship to PO boxes or parcel lockers.

During Sale and peak periods please allow up to 3-5 business days for your order to be processed due to high volume orders and potential shipping delays during holiday periods.

Please visit our Shipping Page for further information on our shipping arrangements.

If you are missing an item from your order, this is because it will be shipped to you directly from one of our Rachel Gilbert boutiques. You should have received separate tracking details through email if your order is being sent from multiple locations.

If you have not received this, please contact enquiries@rachelgilbert.com for assistance.

We apologise for any delays in processing your order. During busy sales periods, due to the high volume of orders that we receive, we may take additional time in packing and dispatching your order.

If you have concerns, please contact enquiries@rachelgilbert.com for further assistance.

Please contact enquiries@rachelgilbert.com with your order number and style you’ve incorrectly received. Once we receive your request we will ensure you receive your original order.

For online purchases, please contact our Customer Care team at enquiries@rachelgilbert.com with the following information:

- Your order number

- Images that clearly outlines the fault

For in-store purchases, please contact the boutique directly. Boutique contact information be found HERE

Please contact our customer care team on (02) 8338 0192  to edit your delivery address.

Please note, our team will endeavor to edit this before your package is dispatched. If the order has already been collected by Australia Post or DHL, we are unable to amend the delivery details.

Please contact our customer care team on (02) 8338 0192 to add any items to your order.

Please note, our team will endeavor to edit this before it is dispatched, however, we are unable to guarantee this.

Before returning your items please ensure they meet the below criteria:

- Item is in new and unused condition

- Item has original tags attached and is in the original packaging

- Order has been received within 7 days

To begin your return, please lodge a request HERE

Please note we do not cover the costs to send the items back to us and our Returns Portal will deduct aflat rate fee off of your return. We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns.

For more information on our return process please head to our Returns Page

All Online returns for change of mind will be at the customer's expense. Our Returns Portal will charge a flat rate return fee, shipping via Australia Post.

All sale items purchased from the Rachel Gilbert eBoutique are final sale and are not eligible for return unless deemed faulty. We do not offer refunds, credits notes, or exchanges on any sale item purchased online unless deemed faulty. Please note, any sale item returned without authorisation will be sent back at an additional charge.

If you would like to exchange an online purchase please contact enquiries@rachelgilbert.com for help reserving the item.

If you have made an exchange on your order once, you can send it back within 7 days for a credit note only. Please note that this request will have to be assessed first before you are approved for a credit note. The exchange item must meet our return policy requirements. Please contact enquiries@rachelgilbert.com to submit a credit note request for a previously exchanged item.

Full price items purchased in one of our boutiques are eligible for a credit note return or exchange only. Full price items must be returned to the store of purchase within 7 days of purchasing.

Unfortunately, our Rachel Gilbert boutiques are unable to accept online returns in-store.

Unfortunately, we are unable to accept returns or offer an exchange for Rachel Gilbert items purchased at one of our stockists.

If you have purchased an item at one of our boutiques, please return it to the boutique for our team to assess and assist you. We are unable to accept boutique return requests through our online store. Boutique contact information be found HERE

Discounts cannot be retrospectively applied to previous orders or used in conjunction with any other offer.

We are currently accepting the below methods as payment:

- Credit or Debit Card: Visa, Mastercard and American Express

- Buy Now Pay Later: Afterpay, Klarna

- Digital Wallets: Apple Pay, Google Pay, PayPal and ShopPay

- Rachel Gilbert Gift Voucher

Yes, we offer Afterpay (online & in store) and Klarna (online only) as Buy Now, Pay Later payment options.

Buy Now, Pay Later enables you to receive and enjoy your items instantly, while paying for your purchase in installments. 

You must sign up for an Afterpay and/or Klarna account before checking out at Rachel Gilbert online to access these payment options.

Rachel Gilbert does not offer split payments. To purchase an item with multiple payment methods, please visit one of our Rachel Gilbert boutiques.

If you have a preferred boutique, feel free to contact them directly to do a stock check of the specific styles that you are interested in. You can find our boutique contact information HERE

Please contact our boutiques directly so they can schedule you into their booking system. You can find boutique information HERE

Please refer to our specific care instructions that are sewn into the garment to confirm the best method of care.

For further information, please refer to our Garment Care info HERE

We recommend that you send your garments to one of the following dry cleaners.

Please note that we are not responsible or liable for the dry cleaning outcomes of your items.

SYDNEY

No D-Lay Dry Cleaning 

714 Darling St, Rozelle NSW 2039 (02) 9810 1231

Michel's Dry Cleaning

58 Shepherd St, Marrickville NSW 2204 (02) 9550 0078

Reliable Dry Cleaning

441 Gardeners Rd, Rosebery NSW 2018 (02) 8339 058

MELBOURNE

Ferrari Wedding Gown Cleaners

Factory 3/265 Wickham Rd, Moorabbin VIC 3189 03) 9553 6657