Terms & Conditions
Final Sale Items
Items marked as FINAL SALE are offered at a discounted price and are not eligible for return or exchange unless the product is faulty, not of acceptable quality, not fit for purpose, or differs from its online description, as required under Australian Consumer Law. Please consider this carefully before making your purchase.
Changes and Cancellation
Rachel Gilbert reserves the right to amend these Terms & Conditions or cancel the sale promotion at its sole discretion.
Promotions and Discounts
Promotional discounts cannot be combined with any other offer and cannot be applied retrospectively to previous orders. Items purchased prior to the launch of a sale or promotion are not eligible for additional discounts or partial refunds.
Subscription Offer
Sign up to receive $100 off your first order over $1,000 on full price items only and updates on new collections, early access, and exclusive offers.The code will be emailed to you within an hour of sign-up and cannot be applied retrospectively to any previous purchases.
By submitting your information, you consent to receive informational (e.g., order updates) and marketing messages (SMS, email) from RACHEL GILBERT. Consent is not a condition of purchase. Standard message and data rates apply. Opt-out at any time by replying STOP or via unsubscribe link.
Boutique Purchases & Return Policy
All purchases made through a Rachel Gilbert Boutique are subject to the Boutique Returns Policy, regardless of how the order was placed or fulfilled. The Online Returns Policy applies only to purchases made through www.rachelgilbert.com and does not apply to purchases made through a Rachel Gilbert Boutique.
This includes:
Purchases made through a Rachel Gilbert boutique;
Orders paid for over the phone with a Rachel Gilbert boutique.
Orders placed through a Rachel Gilbert boutique for styles to be delivered at a later date; and
Payments made through a Rachel Gilbert boutique for pre-orders;
All purchases made through a Rachel Gilbert boutique are eligible for an exchange or store credit only within 7 days of purchase and are not eligible for a refund, unless required under the Australian Consumer Law. Gift cards purchased from a Rachel Gilbert Boutique can only be redeemed in a Rachel Gilbert Boutiques and cannot be used for online purchases. Gift cards purchased online and online promotional offers or discount codes cannot be redeemed in a Rachel Gilbert Boutique.
Orders
1. Orders are accepted upon:
(a) submission of the Order;
(b) payment in full (including shipping, taxes, and duties);
(c) issuance of an Order confirmation.
2. RACHEL GILBERT reserves the right to:
(a) accept or reject Orders for any reason, including unavailability or suspected fraud;
(b) request identification for verification;
(c) cancel an Order at any time;
(d) limit quantities per person or address.
Cancellations by Customer
Customers cannot cancel standard Orders once confirmed, except as required under Australian Consumer Law.
Cancellations by RACHEL GILBERT
We may cancel Orders for unavailability, pricing errors, suspected fraud, or breaches of these Terms. Refunds will be issued where applicable.
Payments - Buy Now Pay Later
We provide access to third-party payment services, including PayPal, Klarna and Afterpay; use of these services is subject to the applicable terms, conditions and approval of the respective provider.
Klarna:
Split your purchase into four interest-free payments with Klarna. Payments are deducted automatically every two weeks. Fees may apply for late payments.
Afterpay:
Pay in four instalments with Afterpay. The first instalment is charged at checkout and the rest every two weeks. Late fees may apply. Afterpay Australia Terms of Service and Credit Reporting Policy apply.
The Archive Edit Sale
The Archive Edit is up to 40% off selected styles available at rachelgilbert.com. Prices are marked. Valid from 10:00AM AEST Wednesday 11/11/26 until 11:59PM AEST Monday 30/11/26 for a limited time only while stocks last and/or unless otherwise withdrawn or extended. Offer valid online only. Offer available in Australia and New Zealand only. Not available via any other wholesale partners. Offer cannot be used in conjunction with any other promotions. Offer cannot be applied to previously purchased items. Rachel Gilbert reserves the right to exclude items from and/or remove products from the promotion at any time. Final sale returns policy applies. Please see rachelgilbert.com/pages/terms-conditions for further infomration.
Questions
For any questions or concerns, please contact enquiries@rachelgilbert.com and we will respond as soon as possible.